Customer satisfaction remains at the heart of our concerns. We make sure to offer them quality parts and services. In all of the Group's activities, our employees always have the same approach: respect, listening and seeking the best choice at the best price.
Our 2 recycling centers, DUBOURG AUTOMOBILES and BTVA, have chosen the QUALICERT service certification, recognized by insurance companies, automobile manufacturers and French and European legislation, whose standard "Treatment and recovery of end-of-life vehicles and their components" helps to preserve the environment and offer the best quality of services to their customers.
A qualitative and rigorous selection of the reused parts offered for sale is systematically made, according to a quality process based on 5 control points carried out by the various successive operators: during the appraisal, dismantling, cleaning, engraving and photography, packaging and shelving, and finally during the sale.
In addition to our activity, for several years now, we have been offering, in certain cases, new parts for sale (peripheral accessories and mandatory ingredients when replacing mechanical parts but also when the reused part is not available).
Always in order to satisfy our customers, the company Dubourg Montage et Services was created in order to meet the demand of some, who wished to have their new or reused parts fitted. Our company also offers maintenance, repairs of all types, as well as preparation for the technical inspection of all light vehicles/commercial vehicles.
Finally, with a fleet of 16 car transporters and a transport capacity of 110 cars per day, DUBOURG LOGISTIC, specializing in the road transport of damaged vehicles and used vehicles, meets the needs of its customers for the removal of long and medium distance vehicles.